🚚 Shipping Policy

We’re committed to getting your order delivered swiftly and discreetly. Here's what you can expect:

📦 Processing Time:
Orders are processed within 1–3 business days (excluding weekends & holidays). You’ll get a confirmation and tracking number once it’s ready to ship.

🚀 Shipping & Delivery:
Once shipped, you’ll receive your tracking number via email. We use trusted carriers to ensure safe delivery! Delivery time varies by location, but most orders arrive within a few days.
(Carrier delays are rare but outside our control — we’ll help track anything that goes sideways!)

🎁 Discreet Packaging:
All orders ship in plain boxes or padded mailers with no logos, branding, or product descriptions on the outside.
Receive your package anywhere without worries. 🕵️

🌎 Shipping Costs & Regions:
Shipping charges (if any) are calculated at checkout based on your location.
📍 We only ship within the USA — no international shipping at this time.

🚑 Issues in Transit:
If your package is delayed or missing, hit us up!
We’ll guide you through any necessary carrier claims and help get things resolved.

💳 Refund Policy

Your satisfaction is super important to us. Here’s how we handle returns:

🔒 All Sales Final:
Due to the exclusive nature of our products, we do not accept returns or exchanges for change of mind.

⚠️ Defective Items:
If your item arrives damaged or isn’t working, it may qualify for a replacement or store credit (no cash refunds).
This is decided case-by-case.

📸 Proof Required:
Please email [email protected] within 48 hours of delivery with:

• Your order number

• Clear photos of the defect/damage

🛠️ Resolution:
After verifying the issue, we’ll either:

• Ship you a replacement
  
  OR

• Issue store credit equal to the item value

(If no proof is provided or 48 hours pass, we might not be able to help.)

🛑 Final Say:
Zélo reserves the right to make final decisions on refund/replacement cases.
We always aim to handle genuine issues swiftly and fairly.

📜 Terms of Service

By shopping with us, you agree to the following:

✔️ Legal Use Only:
Our products are intended for legal use only.
You must be of legal age in your state to order from us.
By placing an order, you confirm you meet all legal requirements. 🧑‍⚖️

🏛️ Compliance with Laws:
It's your responsibility to know and follow local laws.
Zélo isn’t liable for misuse or law violations.

🚫 Right to Refuse Service:
We reserve the right to refuse service or cancel orders if we suspect:

• Illegal use

• Fraudulent activity

• Violations of our policies

(Refunds will be issued if payment was already made.)

🔒 Privacy & Security:
We take your data seriously! 🔐
We follow strict privacy practices to protect your info.
(See our Privacy Policy for full details.)

✨ Closing Note

At Zélo, we work hard to make your experience safe, legal, and luxurious from start to finish.
If you have any questions, just reach out — we’re happy to help! 🙌

© 2026 ShopZélo, LLC. All rights reserved.